The MiVoice MX-ONE multimedia communications server is the foundation for enabling complete integration of true multimedia, Unified Communications & Collaboration (UCC) applications and mobility in the enterprise. With its fully distributed architecture, the MiVoice MX-ONE solution can be deployed with or without dedicated media gateway hardware in a centralized or distributed fashion as a single logical system or alternatively as networked systems across hundreds of geographically dispersed locations – and is scalable from 100-500,000 users.
MiVoice Office 400 is Mitel’s most versatile solution specifically for medium and smaller sized businesses. The MiVoice Office 400 opens the full performance spectrum of modern business communication: It is designed to meet professional communications requirements by being highly responsive to innovation whilst protecting your investments. The product range includes communication servers, terminals, software and mobility solutions as well as unified and collaborative communication applications.
With MiCollab, your business has everything it needs to connect, communicate and collaborate across blended environments—driving the exchange of thoughts and improving the speed and quality of decision making. Remove the need for employees to flip between multiple apps to get the job done by providing a single application that handles voice, video, messaging, presence, audio conferencing, mobility and team collaboration. Get a communications experience that’s consistent across all of your devices. Stop a conversation on one device and pick it up on another. It’s that simple.
With Avaya IP Office, your small to midsized business has affordable, flexible and powerful choices for business communications. Select the features that are right for you today and add new capabilities as your business grows and faces new challenges. Regardless of the IP Office Edition you choose, you’ll be backed by Avaya and its 100+ year technology heritage of delivering communications solutions that matter to small and midsized businesses. Move from being just connected to being truly productive, with tools that let your people take an active role in creating value, delighting customers and engaging colleagues in interactions that deliver meaningful results.
Mitel MiCC Enterpsise offers enterprises of all sizes an all-in-one interaction management platform that transforms dated, voice-only call centers into omni-channel customer experience centers that scale at the speed of business. It empowers agents to handle contacts from all media channels including inbound/outbound voice, email, web chat, SMS, and social media from a single agent interface. Agents stay connected and work from anywhere using a smartphone. Supervisors view real-time dashboards and make configuration changes to agents, queues, skills, and priorities on their tablets.
InAttend offers a broad range of integrated functions for achieving high-quality attendant performance, particularly during periods of high volume traffic. Integrated directory search and presence information on each contact enhance the potential for successful first-call transfers. InAttend displays the activity and availability of the contact being called, the contact’s organizational affiliation and information about when the contact can be reached if not available. Attendants can also send messages to contacts via different message systems when immediate interaction is required. With powerful SIP-based call and queue handling, contact search options, calendar integration, Microsoft Skype for Business presence information, line state and activity status, Mitel’s InAttend is available as a stand-alone attendant application or integrated within the Mitel CMG Suite for a complete, unified communications and collaboration solution across the global enterprise.